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Pillsbury™ Soft Baked Cookies “Love It or It’s Free” Money Back Guarantee

Thank you for your purchase of Pillsbury™ Soft Baked Cookies. We’re sorry you are not happy with your product. Please find the details below on how to receive a refund for your purchase.

To be eligible for a refund, you must be the original purchaser of the Pillsbury Soft Baked Cookies with the “Love it or It’s Free” messaging on the package, purchased from 6/1/2022 to 4/1/2023. The product must be consumed before the “best if used by” date marked on the package.

To Receive Your Refund:

  • Download and print the following form: Form
  • Fill out the form completely with:
    • Your contact information, including correct mailing address
    • The products UPC bar code – please see form for where to find the UPC bar code
    • Your original receipt with Pillsbury Soft Baked Cookies purchase circled
  • Mail in the completed form and documentation within 30 days of purchase to the following address:

Pillsbury Soft Baked Cookie Love It or It’s Free
P.O. Box 750022
Offer # R11643
El Paso, TX 88575-0022

We must receive your request by 5/1/2023. A refund check will be mailed to the name and address you provide on the form in the amount of the purchase price reflected on the original store receipt (up to $3.69 tax not included). Please allow 6-8 weeks for check delivery. Limit one check per household, person or address.

Your refund submission will not be accepted without original receipt and completed form, including UPC code. If your receipt or UPC isn’t valid, you will be contacted by postcard so that you can correct the issue and apply again for your refund. Additional restrictions apply. See details below.

MUST PURCHASE PRODUCT BY 4/1/2023 AND SUBMIT INFORMATION BY 5/1/2023. Offer limited to one (1) refund per person, address or household. Max value of refund is $3.69USD.

Product must be consumed according to the directions on pack. Purchase the product between 6/1/2022-4/1/2023 and request received by 5/1/2023. Limit one (1) refund per person, address or household. Reproduction, purchase, sale or trade of any offer requirement (including, without limitation via online auction sites) is prohibited. This offer may not be published in any magazine, website or elsewhere without written permission of General Mills, Inc. This offer is void where taxed, regulated or prohibited. Request which are non-conforming, duplicates from outside the stated area or from groups or organizations will not be honored, returned or acknowledged. Allow 6-8 weeks from our receipt of your request to receive your refund. General Mills, Inc. is not responsible for lost, late or misdirected mail. Fraudulent requests could result in prosecution under federal mail fraud statutes. Not combinable with other offers. © General Mills.

For additional questions on how to receive your refund, or for other questions, comments, or concerns, please contact: 1-800-775-4777